Silva Opus Returns Policy.
30 Days from original purchase
Any Silva Opus product may be returned by the original purchaser within 30 days of original date of delivery. This entitles the customer to a full refund less 10% as each item is made to order. Any item returned must be in its original, unaltered condition with its original invoice/receipt and delivery/collection note.
In this event the customer should bring the product into store to be inspected or call the store to arrange in situ inspection and collection. Only after the inspection and return of a product will any refund be issued.
After 30 days from original purchase
Items returned after 30 days will be subject to a return charge to be established on enquiry. This is dependant on condition of product and the period it has been with the customer. Likewise, the customer may opt for repair (if damaged by fault of Silva Opus) up to a year. Repairs only available up to 40% of the original cost of the item, however, advice on maintaining your product is available any time during opening hours.
Any products which have been modified or damaged, beyond any natural weathering or warping, by the customer will not be accepted for return or repair.
Cancelling an order
In the event the customer need cancel an order with us, a 7 day cool off period is given. Within this time, you may cancel your order with a full refund of any original deposit. Between 7 and 14 days after ordering you will receive an 80% refund of your original deposit.
Any cancellation after this time will result in the customer receiving 0% of their original deposit as it is likely their item(s) will have already begun processing.
The above statements do not apply when item is received by the customer within 14 days of order. In this event see above returns policy.
30 Days from original purchase
Any Silva Opus product may be returned by the original purchaser within 30 days of original date of delivery. This entitles the customer to a full refund less 10% as each item is made to order. Any item returned must be in its original, unaltered condition with its original invoice/receipt and delivery/collection note.
In this event the customer should bring the product into store to be inspected or call the store to arrange in situ inspection and collection. Only after the inspection and return of a product will any refund be issued.
After 30 days from original purchase
Items returned after 30 days will be subject to a return charge to be established on enquiry. This is dependant on condition of product and the period it has been with the customer. Likewise, the customer may opt for repair (if damaged by fault of Silva Opus) up to a year. Repairs only available up to 40% of the original cost of the item, however, advice on maintaining your product is available any time during opening hours.
Any products which have been modified or damaged, beyond any natural weathering or warping, by the customer will not be accepted for return or repair.
Cancelling an order
In the event the customer need cancel an order with us, a 7 day cool off period is given. Within this time, you may cancel your order with a full refund of any original deposit. Between 7 and 14 days after ordering you will receive an 80% refund of your original deposit.
Any cancellation after this time will result in the customer receiving 0% of their original deposit as it is likely their item(s) will have already begun processing.
The above statements do not apply when item is received by the customer within 14 days of order. In this event see above returns policy.